Existing clients are invited to arrive up to 5 minutes early to enjoy a refreshment, clean their lashes, or just relax in the waiting area!
All new clients should arrive 5-10 minutes prior to the scheduled appointment time. This time is used to complete intake forms and have a proper consultation with your artist without running into your appointment time.
Any client more than 15 minutes late to a scheduled appointment will be rescheduled.
Please arrive to your lash appointment with clean, makeup-free lashes.
Our studio requires a credit card on file to secure an appointment. The card on file is not used unless the following occurs:
24+ Hours: No charge for a cancellation or reschedule in this time frame. After 1 reschedule, a fee of $15 will be applied to each following schedule.
Less Than 24 Hours: If an appointment is rescheduled or canceled in this time frame, 50% of your service will be charged to the credit card on file.
No-Call-No-Show: This is unacceptable to our team and our time. The credit card on file will be charged 100% of the service booked. No-call-no-show clients will not be rebooked at Noe Home of Beauty.
AFTER HOUR APPOINTMENTS
After-hour appointments may be available on a case-by-case basis for an additional $50 fee.
This fee applies to 'stay late', 'closed days', and 'last minute' appointments. Our artists will accept or decline these requests at their discretion.
Please contact us directly to request your after hour appointments
No refunds will be given for any reason on services or products.
If you have any concerns or your service was not up to your expectations - you will be invited back into the studio for correction, or assessment.
We guarantee our services for 72 hours. You must contact in this time frame.